Delivery and returns


  • We ship globally from United States. (except Europe, which is handled by our European site)
  • We offer Free Shipping only in the U.S. for orders over $40.
  • We offer Free Shipping in Canada for orders over 75CAD, when products are available in our Canadian warehouse.  For products that need to be shipped from the U.S., no Free shipping is available.
  • When you order from Canada, some of our products may be shipped from the U.S., in which case you may be responsible for Canadian duties at delivery. (we will notify you on the product page if your order is shipping from the U.S.).
  • When you order from any other part of the world, there is no free shipping and you will be responsible for duties, if any.  
  • Orders are processed only on weekdays (from Monday to Friday excluding holidays and periods of business closure). Orders placed on Saturdays and Sundays, public holidays and days of business closure will be processed as soon as possible but usually no later than 2 working days from receipt of order.
  • The method of delivery, the related costs and delivery times can be selected prior to finalizing your order. The delivery dates provided by the carriers are only estimates. The Seller assumes no responsibility for any disruptions or delays in delivery due to causes of force majeure or unforeseeable circumstances.
  • Any problems with the order must be reported to the Seller by the e-mail at, providing proper proof within 14 days of receipt.
  • In case the carrier is not able to deliver the parcel due to wrong address, wrong telephone number, failure of second attempt, no collection during deposit period, etc. and returns it to the Seller, the Seller will automatically refund the price to the Buyer net of shipping costs, custom charges, cost of return, and original shipping charges in case of orders with free shipping.


Our return policy is valid for 30 days. After 30 days, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at, providing the following information:

  • Order number
  • Date of receipt of the order
  • Item code and description of products you intend to return
  • Reason for return
  • Name and address of Customer

We will communicate as soon as possible by e-mail a authorizing the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us unused and undamaged, with their seals and original packaging and carefully stored. You will be responsible for paying for your own shipping costs to return your order.

If all the above conditions are met, we will refund the price of the products returned within 5 days from the receipt of goods excluding shipping charges and customs fees, such as cost of free shipping of the initial order. Refunds will be made solely through the payment instrument used for the order process or a store credit, if preferred.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged and on condition that valid proof is given. In these cases, please send us an email at and, after verification, we will replace the products.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.