SHIPPING POLICY
We ship within United States, Canada and Mexico.

Orders are processed only on weekdays (from Monday to Friday excluding holidays and periods of business closure). Orders placed on Saturdays and Sundays, public holidays and days of business closure will be processed as soon as possible but no later than 2 working days from receipt of order.

The method of delivery, the related costs and delivery times can be selected prior to finalizing your order. The delivery dates provided by the carriers are only estimates. The Seller assumes no responsibility for any disruptions or delays in delivery due to causes of force majeure or unforeseeable circumstances.

Any problems with the order must be reported to the Seller by the e-mail at CustomerCareB2C@gflskincare.com, providing proper proof within 14 days of receipt.

In case the courier is not able to dispatch the parcel due to wrong address, wrong telephone number, failure of second attempt, no collection during deposit period, etc. and returns it to the Seller, the Seller will automatically refund the price to the Buyer net of shipping costs, custom charges as well as all the extra costs charged by the courier for the deposit and return, also in case of purchases completed in free shipping.

REFUND POLICY
Returns
Our return policy is valid for 30 days. After 30 days, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at CustomerCareB2C@gflskincare.com, providing the following information:
- Order number
- Date of receipt of the order
- Item code and description of products you intend to return
- Reason for return
- Name and address of Customer
We will communicate as soon as possible by e-mail a code ( "RMA Code") to be transmitted together with the / the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us within 15 days after receipt of the RMA code and must be unused and undamaged, with their seals and original packaging and carefully stored. The shipping will be under your responsibility and costs are borne by the Customer You will be responsible for paying for your own shipping costs for returning your item and parcels with shipping costs charged to the recipient will not be accepted.


If all the above conditions are met, we will refund the price of the products returned within 30 days from the receipt of goods excluding shipping charges and customs fees. Refund will be made solely through the payment instrument used for the order process.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerCareB2C@gflskincare.com

Exchanges
We only replace items if they are defective or damaged and on condition that valid proof is given. In these cases, please send us an email at CustomerCareB2C@gflskincare.com and, after verification, we will replace the products.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



 

 

 

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