FAQs

Once you are logged in, you can change your account information clicking on the account icon on the top right and select “My account”. In this section can modify your address

You can click on “Forgot password” in the Login page. Then enter the e-mail address associated with your account, and click Submit. We'll email you a link to a page where you can easily create a new password.

The personal information we ask you to provide to create an account is necessary for the completion and processing of orders. Without such information we will not be able to process your orders. Such information is strictly confidential and will not be disclosed or provided to third parties for marketing purposes or for other services. Please refer to our Privacy Policy for more details.

To place an order you have to select one or more items in the store and add them to the shopping cart through the button “Add to cart”. After that you can click on "Proceed to checkout" button in the cart popup and "View cart" to view all the selected products. Alternatively you can click on the “Cart” icon on the top right of the page and "View cart" button to view all the selected products. You can remove items clicking on “X” or modify quantities typing the new quantity in the specific field. After, you have to flag the terms & conditions checkbox and can proceed to checkout, clicking the “Proceed to Checkout” button. During the checkout you will have to: a) provide you address details or log in if you already have got an account b) choose your delivery method; c) choose the payment method and provide related details d) click “Pay now” to complete your order. You can pay by credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by PayPal. If the payment is successful the order is to be considered completed and you will receive a confirmation email

The Products available for purchase are listed on the site, in the limits of the available stock. Products that are not available are specified by the website.

Once an order is completed unfortunately it is not possible to cancel or modify it. In case you are no longer interested in the products you can still return them.

You will receive a confirmation e-mail with your order details once you have completed payment.

Yes, you have to log in first and then go to the “My account” page. Here will be able to view the orders you have recently made. Clicking on the Order number you can view all your orders details and track shipment.

If you have a promotional code you can type it in the Cart and click on the "Proceed to checkout" button. The discount code will be automatically applied to your order and you can proceed to checkout.

You can pay by the most common credit card (American Express, Visa, MasterCard, Discover, JCB, Diners) or by Shopify Pay, Apple Pay, Google Pay, PayPal.

Payments are processed safely using the most advanced and utilized security systems in a trusted environment.

Yes, we ship globally, except Europe, which is handled by our European site

Orders are shipped via UPS, USPS, or Canada Post within 1-2 business days. Delivery times vary based on distance from warehouse. For orders of 40 US$ or more you will enjoy free shipping in the U.S. For orders below 40 US$, shipping costs will be calculated based on weight and distance. You can always choose a faster shipping method at your expense, if required. For international orders, customers will be responsible for customs fees and/or duties, when applicable. For Canada, we ship domestically from our Canadian warehouse.

Once your order is shipped, you receive a shipment confirmation email from us. Here you can find a link “View your order” leading you to an order summary page. On such page you find the tracking number and a link to the courier page in which you can check the status of your shipment. In addition to that, you can always check your orders history logging in to our store, clicking on the account icon on the top right of the page and then on “My Account”. In this section you can find the details of your orders. Clicking on the order number you can view a link “Track shipment” for each item ordered.

Each courier has its own policy, but normally they will inform you about the expected delivery date and about alternative options to collect your parcel (i.e. pick-up points). You can get this information and change your shipping options also on the courier web site, following the link provided on the order summary page.

You are kindly requested to check carefully the parcel and its content when it is being dispatched. If the parcel is damaged you should immediately notify the courier and possibly not accept the parcel. You should then inform us sending an e-mail to marketplace@gflcosmetics.com

You are kindly requested to check carefully the parcel and its content when it is being dispatched to you and, in case, inform the courier about any problem. Once you accept the parcel from the courier, we will no longer be in a position to consider claims regarding missing, wrong or damaged items.

You can always return an item, but only if not opened or utilized and in its original packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please notify the seller by e-mail at rmarketplace@gflcosmetics.com, providing the following information: - Order number
- Date of receipt of the order
- Item code and description of products you intend to return
- Reason for return
- Name and address of Customer
We will communicate as soon as possible by e-mail a code ( "NAR Code") to be transmitted together with the / the product / s to be returned and the address to which products have to be sent back. The product (or products) must be returned to us within 15 days after receipt of the NAR code and must be unused and undamaged, with their seals and original packaging and carefully stored. The shipping will be under your responsibility and costs are borne by the Customer You will be responsible for paying for your own shipping costs for returning your item and parcels with shipping costs charged to the recipient will not be accepted.

If all the above conditions are met, we will refund the price of the products returned within 30 days from the receipt of goods excluding shipping charges and customs fees. Refund will be made solely through the payment instrument used for the order process.

Please feel free to contact our Customer Care at retail.usa@gflcosmetics.com

Please send your resume and presentation letter to cv@gfl.eu.

Please send us an e-mail to retail.usa@gflcosmetics.com. Please allow a 72 hours for us to reply.

In order to complete and process orders and invoices you are necessarily requested to provide some personal data. Such information is personal and strictly confidential and we are committed not to disclose it or provide it to third parties for marketing or other purposes. You can always check and modify your personal information at any time, in the “Account” section of the webshop. If such information is not provided you will not be able to complete orders. You will always be requested to provide explicit authorization to receive communications or newsletters from us and you will always be able to deny or remove such authorization sending an e-mail to retail.usa@gflcosmetics.com or clicking on the “Unsubscribe” link you will find in the newsletters.

Yes, our webshop utilizes cookies, with the only purpose of customizing the service provided to clients.

You can send any comments or suggestions you may have to the following address: marketplace@gflcosmetics.com